Welcoming & Handling Guests
Equip hospitality staff with essential skills to provide a warm, professional, and efficient guest experience in hotel and restaurant settings.
Course Overview
This course is designed to equip hospitality staff with the essential skills and knowledge to provide a warm, professional, and efficient guest experience in hotel and restaurant settings. Participants will learn best practices for welcoming guests, handling inquiries and complaints, and ensuring high standards of customer service and satisfaction.
Course Objective
This course aims to equip food handlers with the knowledge and skills to maintain food hygiene and safety according to Singapore's food safety regulations.
- Greet guests with professionalism and warmth
- Communicate effectively and confidently with guests
- Handle guest inquiries, feedback, and complaints tactfully
- Deliver personalized service to enhance the guest experiences
- Prevent cross-contamination and foodborne illnesses
- Maintain a clean and sanitized work environment
- Comply with food safety laws and regulations in Singapore
Mode of Delivery
- Classroom
- Practical and Assessment
Trainees' Ratings
Trainees provide feedback based on key aspects of the course, including course content, trainer effectiveness, learning environment, and overall satisfaction. Ratings help assess the clarity and relevance of the topics, the trainer's ability to engage and explain concepts, the comfort of the learning environment, and the usefulness of the materials provided.
Based on 180+ student reviews
92% Satisfaction Rate
Students report improved guest handling skills
This Course Includes:
Upcoming Classes
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